Do I have to buy a license key to run SupportDesk?
Yes. You need to purchase a license key for each installation instance. This can be done by going to Order
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How many domains can be supported by SupportDesk?
SupportDesk can handle unlimited number of domains.
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Do you provide technical support? Is it free?
By purchasing SupportDesk, you will be getting 1 year FREE technical support. However, if you want to extend your Support, you may have to buy Support packages. The rates can be found while you buy the software.
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Can I modify the software to satisfy my specific needs?
You can modify the scripts by confining to the Terms and Conditions mentioned in the site.
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Is SupportDesk PHP4 compatible?
Yes, SupportDesk is PHP4 (4.1.10 or later) and PHP5 compatible.
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Do I have to buy separate license key for each domain?
Yes, you need to buy separate license keys for each installation. However, you can create as many companies you want in a single SupportDesk installation and operate all these companies from the same installation.
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Do you provide free trial?
Yes. We provide free trial for 2 months for which you will have to sign up with the site.
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Can I get a customized version of the HelpDesk?
Yes. We can customize the software for you for a nominal charge.
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Does Supportdesk support e-mail piping? Yes.Supportdesk has a built in email parser that adds a support ticket from an email.
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