Tickets section displays all the tickets concerned with you. You can see at
the top part, all the tickets assigned to you. Below that you will be able to
see the list of all new tickets. Click on the view icon to view the ticket. You
can see the ticket properties like the ID, owner, Department, date of creation
etc. You can also see the personal notes added by staff members about each
ticket. You can also see the feedback posted by the user. The personal notes
on a ticket can be viewed by other staff also. You can reply, quote and reply
or comment against a ticket. You can also perform Advanced Search for your
tickets. Advanced Search can be done on Company, Department, Status,
Owner, User, Ticket Reference Number, Title and/or description.