Templates are predefined responses, which are stored for reuse at any time.
Templates can be once defined and stored, and when you come across the
same problem/scenario, you can just select it, your reply will be populated with
the predefined answer. In some cases where the software settings require
templates to be approved by the administrator, you will not be able to use the
template you have just added. You may then have to wait for the
administrator's approval. Once the administrator approves your template, you
or anybody else will be able to use your template.