You can customize your screens to match your preferences in this section. In
addition, you can edit your profile to change your credentials, and also you
can view your action log to see your operations in a specified date range. In
the Assign fields section, you can add extra columns in your tickets listing
page. For example, if you want to add 'User Name' ie., the name of user who
has created a ticket, you can move the 'User Name' option from available to
selected list and save your settings.
You can also edit your profile to change your credentials and preferences. The
settings that you can choose are
1. Display scheme,
2. Auto refresh rate,
3. Whether to notify by email when a ticket is assigned to you,
4. Whether to notify by email when a private message is sent to
you,
5. Whether to notify by email when a new knowledge base entry
is added to the system, in the departments and hence the
companies you have access to.