You can customize your screens to match your preferences in this section. In
addition and you can edit your profile to change your credentials. In the assign
fields section, you can add extra columns in your tickets listing page. For
example, if you want to add 'Staff' ie., the name of staff who owns a ticket,
you can move the 'Staff' option from available to selected list to the selected
list and save your settings.
You can also edit your profile to change your credentials and preferences. The
settings that you can choose are 1. Display scheme, 2. Auto refresh rate, 3.
Whether to notify by email when a ticket is assigned to you, 4. Whether to
notify by email when a private message is sent to you, 5. Whether to notify by
email when a new knowledge base entry is added to the system, in the
departments and hence the companies you have access to.