All the fields marked a red star are mandatory and must be filled in, before you
submit the ticket. You may have a number of departments to post your ticket
to. Now select the department you want to send the ticket to. Now select the
priority. The ticket title is your question title. You may elaborate your
problem/question in the matter section. You can add any number of
attachments with each of your tickets. The 'reference' field can be used to
name your download for reference.
On posting a ticket, if the SupportDesk's knowledge base contains a similar
problem, you will be displayed the possible solutions for your question and will
be prompted to either continue with posting or to accept the answer
displayed.