The maintenance section contains facilities to boost the performance of the
system. This involves removing old tickets from the database system and
storing it in html format. In the 'Purge tickets' section, you can give a criteria
for the tickets to be purged. [Purging is the process of removing the tickets
matching the given criteria from the ticket system. You can access these
purged tickets from the admin/purgedtickets folder. Based on requirements
these tickets could be moved to a different folder, or deleted.]