Languages

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Your helpdesk can be setup with an option to support any number of languages. By default 'English' will be enabled. To add new languages, you may need to do some operations manually (out of the helpdesk software). For each languages you may need to add a set of language files separately. This need to be done with the help of some FTP software. For example, if you want to add a new language 'Portuguese' to your helpdesk, you may proceed as described below:

First, you need to create the language in the helpdesk system. Go to language section and create a language by following the 'Add' link. The Language Code denotes the folder name under which you store the language files. For instance, if your helpdesk software is installed under a path like http://www.yoursite.com/support then you will find 3 language folders,

   1. support/languages

   2. support/admin/languages/

   3.

      staff/languages/

Thus if you prefer to give 'po' as Language Code for the language Portuguese, you will need to create three folders by the name 'po' under the above mentioned language folders. In each language folder you need to store the language specific files. These language files can be obtained from the corresponding 'languages/en' folders. Copy all the language specific files from the three 'en' folders to the corresponding 'po' folders in your local drive. Now the language specific text need to be replaced with corresponding Portuguese text. For example, consider 'viewticket.php' under 'languages/en'. You can find language specific text in this file. This may be of the form

define('HEADING_VIEW_TICKET','View Ticket');

define('TEXT_PROPERTIES','Ticket Properties');

Now, after you copy the files in to the 'languages/po' folders, change these entries to Portuguese. Thus the above entries can be modified into Portuguese as:

define('HEADING_VIEW_TICKET','Bilhete Da Vista');

define('TEXT_PROPERTIES','Propriedades Do Bilhete');

Thus the capitalized text (like 'HEADING_VIEW_TICKET') remains the same and the corresponding second part (like 'View Ticket') changes.

You must perform these steps of text transformation for each of the files in all the three sets of language folders ie, 1. languages/po, 2. admin/languages/po and 3. staff/languages/po.

Now copy these files into your installation folders (by FTP) viz

http://www.yoursite.com/support/languages/po

http://www.yoursite.com/support/admin/languages/po and

http://www.yoursite.com/support/staff/languages/po

Now you can see 'Portuguese' in your language drop down list from which you can select Portuguese also.